18th June 2021: construction product availability update

It has been widely reported that there are some shortages and lead time challenges throughout the construction product industry.

John Newcombe, CEO of the Builders Merchants Federation and Peter Caplehorn, CEO of the Construction Products Association explain more here.

At this time most of our deliveries are running to the advertised schedule with good product availability, but please be aware there can be delays in the courier and supply network that do fall outside of best endeavours to control. If for some reason there is disruption to your order, we will keep you updated via email.

We are working hard with our suppliers to ensure we have our products available within reasonable lead times. Furthermore, we work hard to ensure the availability, pricing, and lead times that we advertise are accurate, so that you can be confident when purchasing from us.

To help you even more, here are some tips to enable you when sourcing your building materials:

  • Order early – if you have the space, order much earlier than you would normally do.
  • Plan for the entire project – our team has the knowledge to make sure you get everything that you need ordered in advance.
  • Consider alternatives – in most cases we source products from multiple suppliers so we will often have alternatives available, contact us for help.

If you have any questions, or need some advice, please call our team on 01752 581 507.

8th January 2021: Customer Services Update

Our customer services are operating normally and we’re ready and available to help you through all of our usual contact options.

We are continuing to monitor stock availability due to both Brexit and the ongoing COVID-19 situation. We update our sites daily with lead time and stock availability information.

Most deliveries are running to the advertised schedule but please be aware there can be small delays in the courier network. If you are in an area which is on stricter lockdown, there may be disruption to your delivery.

All customers will receive an email once their order has been shipped. If for some reason your order is delayed, we will keep you updated via email.

Customer services update, 5th June 2020

Due to unprecedented demand, our customer services team is experiencing exceptional levels of contact which is resulting in slower order processing times.

We pride ourselves on our excellent service and we do not want to let you down. To help us to help you as efficiently as possible, please limit your contact to amendments or cancellations only. Your order will be delivered as quickly as possible and we will keep you updated via email.

Please be aware there can be small delays in the courier network. All customers will receive an email once their order has been shipped.

We are open. The health, safety and wellbeing of our team is our top priority. 

During this unprecedented global event, we wanted to reassure you that we are doing everything we can to support you by ensuring continuity of service and the safety of the CMOStores.com team.

As the UKs largest online Builders Merchant our colleagues are now working seamlessly from home. We are in constant contact with our supply chain and we are working hard to ensure your deliveries reach you in good time.

You can continue to enjoy safe 24/7 contactless ordering with no queuing necessary across our 6 specialist stores. Our product experts are available by phone, email and chat with next day nationwide delivery available on many items.

In these difficult times you can trust CMOstores.com to deliver, so let’s Keep Britain Building.

We can get through this, so please keep safe and look after yourselves and each other.

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Stock

All manufacturers and material suppliers are experiencing some form of disruption in these challenging times and our customer support team are receiving unprecedented levels of calls.

To ensure you remain up to date with product availability please sign up here to receive regular email updates on what we can supply.

Where we can no longer supply a product the BUY and ADD TO CART buttons have been disabled. Please look out for this message on our product pages.

Est. Delivery: TBC*

* COVID-19: Due to supplier issues this product isn’t currently available to purchase.

We remain in constant contact with our supply chain.

Deliveries

COVID-19 update:

Deliveries may take slightly longer than advertised.

We are in constant contact with all of our suppliers.

Opening times

There are no changes to our opening times and our Sales Office opening hours are Monday to Friday 8:00am – 5:00pm.

Staying safe

For up to date information on staying safe please refer to the Government’s guidance here.

More information?

You can find answers to a wide variety of queries ranging from order and delivery questions, to returns and warranty enquiries by visiting our FAQ section.